VOIP

Company ABC is a food manufacturing company with two locations on the East Coast and multiple salespeople throughout the United States. Working on legacy phone systems and analog phone lines at both locations, management felt limited by the lack of features and flexibility available to them with their current setup.

It became increasingly apparent that:

• Their phone systems were inflexible and incompatible with each other while costing a few hundred dollars each month to maintain.
• During peak hours, customers spent too much time on hold waiting to speak with a customer service representative. Company ABC was missing vital calls that resulted in unsatisfied customers and lost orders.
• They were not providing their salespeople with all the tools and advantages necessary to increase revenue and to maximize their success.
• They were overspending on their carrier bills each month because they were not aware of the latest offerings or best solution for them.

Safari Telecom worked closely with the customer to completely understand their business and their day to day activities and bring appropriate solutions to the table, explaining the costs, benefits, and negatives associated with each option. At the end of the day, Safari Telecom implemented a VOIP system for Company ABC.

The result:

• Both locations and each salesperson are brought together under one off-premise VOIP system, centrally managed through a GUI interface. It is simple to add, delete, or move users as needed with the click of a button. Everyone within the company can reach each other for free by dialing their four digit extensions. In addition, users can see who is on the phone, away from their phone, or on do not disturb resulting in better communication within the company.
• Calls originating in the main office simultaneously ring in the satellite office offering an expanded pool of customer service representatives if needed. Should a call go unanswered after four rings in the main office, it is automatically answered in the satellite office and vice versa resulting in improved customer satisfaction.
• The VOIP environemnt unifies each salesperson to ensure they are working at the highest levels possible. Every salesperson is provided their own number (direct inward dial) to give out to customers. Calls into the number ring simultaneously on their desk and cell phones, eliminating missed calls when on the road. Customers are experiencing increased response rates, resulting in better customer service and increased revenue.
• By moving from an analog phone lines to a VOIP environment, Company ABC has reduced their carrier bill by 20%.

Safari Telecom and Company ABC continues our successful relationship with our ongoing support and check-ins.